About your purchase

 

We will gladly answer any questions about the eshop, eshop orders or specific offered products. We are available for inquiries by email or by phone on weekdays from 9:00 to 17:00.

+420 608 099 278 • info@bteam.cz

 


 

Shipping options

During the final sale, we ship the goods once or twice a week, with an informative email sent to you on the day of shipment. The transport itself usually takes 1–2 business days in Czech Republic and Slovakia and up to 1 week in other countries. The overseas delivery might be delayed due to custom services.

  • Courier service GLS – delivery to address
    After we dispatch your order, you will receive an email from the delivery service with a tracking link. In case the courier fails to find you at the delivery address, he will make more delivery attempts in the next business days. Overseas shipping is operated by partner companies.

    Czech Republic: 4€
    Slovakia: 7€
    EU countries: 15€

  • Zásilkovna – delivery to delivery point
    Choose from almost 3000 delivery points. When your order is delivered to your chosen delivery point, you will receive an email and sms from Zásilkovna. You have then 7 days to pick it up.

    Czech Republic: 3€
    Slovakia, Poland, Hungary, Romania: 4€

 


 

Exchange and return of goods

Your shoes don’t fit or you don’t feel good in them? It can happen. Ordered goods can be exchanged or returned within 14 days. The time limit is calculated from the date of delivery of the goods.

Please send the goods you wish to exchange or return by registered parcel to the following address and attach the completed form. We strongly recommend that you inform us of the dispatch of goods via email and keep proof of shipping.

BOD BOD BOD s.r.o.
Skořepka 4
110 00 Prague 1
Czech Republic

IMPORTANT: Only goods that can be considered as new can be exchanged or returned – i.e. not worn, damaged or otherwise worn down. In that case we have the right to refuse the goods. Thank you for your understanding.

The exchange of the goods or refund will take place within 14 days of the date of delivery of goods to our store. Refund is made only by cashless payment. We don’t refund shipping costs.

The possibility of refund is not applicable for goods purchased in the store without prior order in the eshop.

In case of exchange of goods, we charge exchange shipping fee in the same amount as standard shipping prices stated here.

DOWNLOAD:
Exchange form
Return form

QUESTIONS: We are available for inquiries about webstore orders on weekdays from 9:00 to 17:00 on the phone number +420 608 099 278 or at info@bteam.cz.

 


 

Claiming of goods

Do you need to claim the purchased goods? Please send it by registered parcel to the following address and attach the completed form along with a copy of the invoice. We recommend that you inform us of the dispatch of goods via email and keep proof of shipping.

BOD BOD BOD s.r.o.
Skořepka 4
110 00 Prague 1
Czech Republic

IMPORTANT: Only goods that are properly cleaned and in a hygienic state can be claimed. Otherwise, we have the right to refuse the goods. Thank you for your understanding.

The warranty period is set by law for 24 months and an invoice is provided as a warranty card for our goods. Complaints do not apply to defects caused by normal wear or misuse, therefore we recommend that you read the enclosed BOTAS 66 shoes care instructions. Please note that the claim can only be applied immediately after the defect has occurred. In most cases, claimed shoes are sent for review and, if necessary, for repair to the manufacturer, Botas a.s. The maximum time limit for settling a claim is 30 days, but you will usually see it earlier. We will inform you about the complaint’s status by email. Any refund is made only by cashless payment. We don’t refund shipping costs.

DOWNLOAD:
Complaint form

QUESTIONS: We are available for inquiries about webstore orders or complaints on weekdays from 9:00 to 17:00 on the phone number +420 608 099 278 or at info@bteam.cz.